Returns & Exchanges
Due to the perishable nature of our farm-fresh products, we cannot accept returns; however, we are committed to ensuring your satisfaction if an item arrives damaged or incorrect.
Return Process
- 1.Inspect Your Order
Please check your delivery immediately upon arrival to ensure all perishable items meet our quality standards and your order is complete.
- 2.Contact Support
If there is an issue with your food items, email our farm team within 24 hours of delivery including your order number and clear photos of the damage.
- 3.Review Process
Our quality assurance team will review your claim to determine if a replacement or store credit is the most appropriate solution for your specific case.
- 4.Resolution
Once your claim is approved, we will process a refund to your original payment method or dispatch a fresh replacement shipment at no extra cost to you.